How-To Restore your purchases after a data loss

Have you experienced a data-loss issue? Learn in this video how to get your content back, thanks to the "restore purchases" button...

I received a GIFT code. How can I redeem it?

1. Enter the Mana Store and select "Gift Card"2. Make a selection, i.e. “5500 mana for $1”3. Then, select "oBucks"4. Ent...

I’m stuck on a level. Please help!

We understand the game can sometimes be difficult. That’s why the community is here to help! The following resources will help you progress ...

How do I participate in contests?

To participate in our contests, just record your creation with Kamcord and share it! Don’t forget that to participate you must name your cre...

How do I update my game?

To update your game, go to the App Store, enter the “Updates” section, and then update The Sandbox by clicking on it.

How do I update my game?

To update your game, go to the Google Play Store, enter the “Updates” section, and then update The Sandbox by clicking on it. If a ...

How do I know which game version I have?

When you begin your game, the version you’re running will appear under our logo with the little god and The Sandbox title.

How can I contact user support?

You can contact us: - Via our contact form:  http://www.pixowl.com/contact-2/- By email: thesandbox@pixowl.com- On our F...

How do I record a video ?

When you begin creating a world, click the top-right camera button and then click “REC”. When you’re finished creating, click the camera but...

I want to share my creations and chat with other Sandboxers. Where can I do that?

We have a forum where you can talk about anything game-related and chit-chat with other players: http://forum.thesandboxgame.comYou can...

Which devices are supported?

We want The Sandbox to be accessible to as many people as possible. The following devices are supported:- iOS:  https://itunes.app...

Why must I choose a nickname?

The first time you rate another’s player creation or upload your world to the Online Gallery, the game will prompt you to enter a nickname i...

How can I share a World in the Gallery?

Click on the “World” icon, then title your world and save it. Now click on “Share” and enter your nickname. Your world will automatically be...

Where can I find tips for The Sandbox?

Interested in tips and tricks for The Sandbox? Curious how each Element works? Want to master the game’s mechanics and create the coolest wo...

I’d like to know more about a campaign before buying it. Is this possible?

Yes. Just check our Wiki and you’ll find a preview of all the levels available in each campaign: http://thesandbox.gamepedia.com/The_Sa...

What are Elements used for? How do they function?

For questions about Elements and how they work, just check the Elementpedia!- Basic Elements: http://thesandbox.gamepedia.com/Basic_ele...

I reset / changed my device and lost my progress. How can I restore my game?

The Sandbox provides a way to restore all non-consumable purchases, such as the Campaigns or Elements Packs you’ve acquired. To restore thes...

I reset/changed my device and lost my progress. How can I restore my game?

In order to get back your elements and campaigns (there is no way yet to retrieve mana), you have to download the game from the Google Play ...

I need more Mana to accomplish some game actions. How can I get it?

There are several options for getting Mana:1) You can buy a Mana pack in the Mana Shop. Your purchase will help support the The Sandbox’s de...

My game crashes at opening. What can I do to play?

Please make sure to update your device to the most recent version of its operating system:- on iPhone / iPad, iOS 5 minimum is required- On ...

My game crashes when I use the zoom tool.

Please contact us with technical details, on thesandbox@pixowl.com or in one of our forums.

I bought content but after payment, it's locked. What can I do to have it anyway?

First, make sure that you have been effectively charged by your payment provider (iTunes) for the content by looking at your account and rec...

I bought content but after payment, it's locked. What can I do to have it anyway?

First, make sure that you have been effectively charged by your payment provider (Google Play) for the content by looking at your account an...

When I start my game, the lagoon mission is repeating over and over. What can I do to go further?

Please make sure you have enough space left on your device for the game to save its progression. Free some space from on your device and Upd...

How can I reclaim promotions if they don't appear in my store?

1. Check your game is updated to the latest version.  2. Quit the game. 3. Relaunch The Sandbox. 4. Check your store again, promotions ...

Game Privacy Policy (GDPR)

GDPR – Privacy-By-Design and Record of Processing Activities We are committed to a lawful, fair and transparent processing of personal data,...