Is The Sandbox Evolution free to play?

Yes! Part of it, at least. The Sandbox Evolution is freemium. You can download and play it without ever paying if you want.  All bas...

I made an in-app purchase but I didn't get anything

If you bought currency or items and you can't find them in your game, switch off your device and reboot it. Wait a minute or two, because ...

How can I avoid unwanted in-app purchases?

Go to your device settings and General > Restrictions to set a Passcode which prevents unwanted in-app purchases in iOS applications.

I didn't mean to buy a Special Pack! How do I get a refund?

If you changed your mind or accidentally made a purchase, please contact Apple Customer Support. Only Apple can refund a purchase made on iO...

Why can't I make a purchase?

Please check your credit card to make sure it is still valid.

I can't see any of my friends!

Have you already created a user account in the game?  Once you do, you'll be able to add your friends who are playing The Sandbox Evolu...

Pixowl Refund Policy (Android)

Google does not provide Pixowl with the transaction information necessary to do refunds. In order to request a refund from Google, please ...

Pixowl's Refund Policy (iOS)

If you changed your mind or accidentally made a purchase, please contact Apple Customer Support. Only Apple can refund a purchase made on ...

I bought content but after payment, it's locked. What can I do to have it anyway? (Google Play)

First, make sure that you have been effectively charged by your payment provider (Google Play) for the content by looking at your account an...

I bought content but after payment, it's locked. What can I do to have it anyway? (iOS)

First, make sure that you have been effectively charged by your payment provider (iTunes) for the content by looking at your account and rec...

Can I buy, sell or trade my account with other players?

No, selling or trading accounts is not allowed as per the terms of service.