Why does my game crash?

If your game constantly crashes could be for lack of space or your device might need to be updated to the latest OS version. Please ma...

How to stop notifications?

If you would like to stop the app from sending you notifications please do the following: Step #1: Go on ‘Settings’ app on your iPhone...

I encountered a technical issue. What can I do?

We are sorry to hear you are currently experiencing technical issues with the game. Please contact our customer support and give them detai...

My game is frozen, how do I force close my app?

If your game freezes and you need to force close the app here’s how to force an app to close. 1.View your open apps Double-click the Home bu...

My graphics are corrupted on my tablet or phone, what can I do?

We're sorry to hear you are encountering issues with your graphics, this could be happening for different reasons. In order to have a better...

Why do I keep losing connection?

If you are constantly having internet problems please check your wifi or your mobile network.

How to switch User accounts

Thank you for playing The Sandbox Evolution! In order to change your user account, you will need to reinstall the game as we do n...

How to find your Player ID?

In some cases, Pixowl Support may need your Player ID to locate your account.  To find it, open the game and select the "...

How do I force close my app?

To force close the app we recommend you to do the following steps: 1.View your open apps Double-click the Home button to see your most recen...

I'm missing Mana or accidentally spent it.

We recommend tapping carefully if you find your game freezing or lagging. If this happens, avoid tapping the screen until the animation catc...

How to take a screenshot? (iOS)

If you would like to take pictures of your creations and share them to the world you can easily take a screenshot following these easy steps...

How to take a screenshot? (Android)

If you would like to take pictures of your creations and share them to the world you can easily take a screenshot following this easy step. ...

Common problem solvers

Here are some common solutions to problems, these may help if you run into any problems playing  The Sandbox Evolution: Restart your...

iOS Compatibility / Supported Devices

The Sandbox Evolution is compatible with any iPhone, iPad, and iPod touch running iOS 8.0 or later. 

My sound has stopped working (iOS) (Android)

If you are currently having sound issues these are a few things you might like to check:1.Make sure that the sound on your device is at the ...