FAQ & SUPPORT
How do I know which game version I have?
When you begin your game, go to the Settings menu. The game version you’re running will appear at the right bottom corner of the Settings ...
How-To Reconnect your Account & Restore your Progress
You can restore your progress by reconnecting your player account onto any device: After doing a fresh install of the game on your ...
How-To Restore your purchases?
You can restore your purchases by following these steps: 1. Go to the Shop (tap on the top right corner SHOP button that shows the amount ...
How do I update my game? (iOS)
To update your game, go to the App Store, enter the “Updates” section, and then update The Sandbox Evolution by tapping on it.
How do I update my game? (Android)
To update your game, go to the Google Play Store, enter the “Updates” section, and then update The Sandbox Evolution by tapping on ...
How to enable record replay
Hi, There! If you wish to enable the record-replay function you can follow this steps: First tap on the "Settings" icon T...
I want to share my creations and chat with other Sandboxers. Where can I do that?
We have a special forum where you can share you creations and you can visit it by clicking on the link below: http://www.thesandbox2.com/f...
I reset / changed my device and lost my progress. How can I restore my game?
The Sandbox Evolution provides a way to restore all non-consumable purchases, such as the Campaigns or Elements Packs you’ve acquired. ...
Can I restart my game?
Yes, just delete the game and download it again, and you can start fresh!
How do I save my game?
The game is automatically saved, but to avoid losing your progress you should create a user account with either Email, GameCenter or Faceboo...
Is an account required to play?
No, but it is strongly recommended to create a user account in the game. You will then be able to sync your full progress to the C...
How to log out of your account?
It is not currently possible to logout from your account, you would need to uninstall the game then reinstall it
I lost my game, what do I do?
Don't worry! If you have created a user account, then you can get your game and progress back. It's really easy, just follow these ...
Can I move my game to another device?
Yes, if you have created a game account using GameCenter, Email or Facebook, you can launch the game on another device and get back your s...
Can I have different accounts on my device?
It is currently not possible to have multiple game accounts on the same device
How to Report an Inappropriate World and Block a user.
If you wish to report an inappropriate world or block a user please follow this process:1. Open the game2. Complete the Tutorial3. Tap on “P...
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